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How 17live Handles Your Personal Information

Your account data stays under your control. This policy explains exactly what 17live collects, how we use it, and the steps we take to protect it — from the moment you open your account to every PayPal or Venmo transaction you make.

Account Data ProtectionPayment Privacy — PayPal, Venmo, Play+Cookie ControlsData Retention PolicyYour Rights & Requests
17live How 17live Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Questions about how your data is handled, or want to request a copy of what we hold? Our support team can walk you through the process. Use any of the channels below to connect with us directly about a privacy matter. We aim to respond to all data-access requests within the timeframe required by applicable state law.

Team online

Live Chat

Start a chat session from the Help icon inside your account. Our agents can open a data-inquiry ticket and confirm your identity before pulling any records.

Email Support

Send your data-access or deletion request to our privacy inbox. Include your registered email and a brief description of what you need.

Account Settings Portal

Log in, go to Account Settings, and select Privacy Controls. From there you can download a summary of data categories we hold linked to your profile.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption on every page — from the lobby to your wallet — so your session data and payment details are protected in transit. Cookie settings are adjustable directly from your browser or through the consent banner on your first visit. We keep account records only as long as required by applicable law or our internal retention schedule, whichever is longer. Here is a breakdown of the four areas where your privacy is most relevant on this platform.

Cookies and Tracking

We use functional cookies to keep you logged in and analytics cookies to see which sections get used most. You can adjust non-essential cookies from the consent panel without losing account access.

Payment Data Handling

PayPal and Venmo transaction references are stored only long enough to reconcile your account history. Play+ prepaid card numbers are tokenized — we never store the raw card digits.

Account Security Practices

Every login triggers a one-time verification step on new or unfamiliar devices. If we detect activity that does not match your usual pattern, we flag the session and notify you by email before proceeding.

Retention and Deletion

After you close your account, we retain core identity and transaction records for the period mandated by state law. Once that window expires, records are deleted from active systems on a rolling schedule.

Your Privacy Questions, Answered

The questions below cover the things we hear most often about data rights, what we store, and how to act on your privacy choices. If your question is not here, live chat is the quickest path to a direct answer.

We collect your name, date of birth, address, email and payment identifiers — PayPal, Venmo or Play+ references — needed to verify your identity and process transactions securely.

We share data only with identity-verification and payment-processing partners under binding agreements. We do not sell your personal information to advertisers or unrelated third parties.

Log in, go to Account Settings, and select Privacy Controls to download a data summary. Alternatively, contact us by live chat or email and we will open a formal data-access request.

Yes. Submit a deletion request through Account Settings or via email. We retain certain records as required by applicable state law, but everything outside that legal obligation is removed.

We use functional and analytics cookies. You can decline non-essential cookies through the consent banner on your first visit or adjust settings in your browser at any time without losing account access.

Transaction references are stored only to reconcile your account history. Raw payment credentials are never stored; Play+ card numbers are tokenized so we never hold the actual card digits.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.